SHIPPING INFORMATION

Thank you for choosing Zaqirox.

We are committed to providing a clear and reliable shipping experience. Please read the following information carefully to understand our order processing time, shipping options, tracking process, and delivery-related policies.

Shipping Time & Shipping Fee

We currently offer standard and express shipping options for eligible destinations.

Shipping availability, delivery time, and shipping fees may vary depending on your destination, carrier service, product availability, and checkout options.

Shipping Methods

Please note that delivery times are estimates and do not include order processing time.

Free Shipping

Zaqirox offers free standard shipping when you purchase 2 or more items in the same order.

There is no minimum order amount required.
Simply add 2 or more eligible items to your cart, and free standard shipping will be applied at checkout when available.

Free shipping applies to standard shipping only. If you choose express shipping, an express shipping fee may still apply.

Processing Time

After your payment is completed, your order will usually be processed within 1–3 business days.

During peak seasons, holidays, new product launches, promotional periods, or unexpected order volume increases, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

Estimated Delivery Time

Estimated delivery time begins after your order has been processed and shipped.

Standard Shipping: 12–20 business days
Express Shipping: 7–12 business days

Delivery may be affected by factors beyond our control, including:

• Carrier delays

• Customs clearance

• Incorrect or incomplete shipping information

• Weather conditions

• Public holidays

• Remote delivery areas

• Local postal service delays

• Unexpected logistics disruptions

We appreciate your patience if your package experiences a delay during transit.

Shipping Destinations

Zaqirox ships to many countries and regions worldwide.

Available shipping destinations may vary depending on carrier service, product restrictions, address type, and checkout settings.

If your country or region is available at checkout, we can generally ship to your location. If your country or region is not available at checkout, we may not currently support delivery to that destination.

Please make sure your shipping address is complete and accurate before placing your order.

Regions We May Not Support

We may be unable to ship to certain countries, regions, remote areas, restricted locations, military addresses, or areas affected by logistics limitations, carrier restrictions, customs restrictions, sanctions, conflict, or other delivery barriers.

Unsupported regions may change from time to time based on carrier availability and international shipping conditions.

If we are unable to ship your order after purchase, our customer support team will contact you with available options, which may include order cancellation and refund.

Order Tracking

After your order is shipped, you will receive a shipping confirmation email with tracking details, if tracking is available.

You may track your order in the following ways:

1. Check the shipping confirmation email sent to your email address.

2. Use the “Track Order” page on our website.

3. Enter your order number and email address to view available tracking updates.

4. Contact our customer support team if you need help locating your package.

Please note that tracking information may take several business days to update after the package has been shipped.

In some cases, shipping emails may be filtered into your spam, promotions, or junk folder. Please check those folders if you do not see your tracking email.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• ZIP or postal code

• Country or region

• Phone number

• Email address

Zaqirox is not responsible for delivery failure, delay, loss, or misdelivery caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@zaqirox.com

We will do our best to help, but we cannot guarantee changes can be made after an order has been processed or shipped.

Delayed Orders

Most orders arrive within the estimated delivery time. However, delivery delays may occasionally occur.

If your order is significantly delayed, please contact us at:

support@zaqirox.com

Our customer support team will help review the tracking information and assist with the next steps.

If we are unable to ship your order within the expected timeframe due to product availability, logistics issues, or other unexpected circumstances, we may notify you and provide available options, which may include waiting for shipment, changing the shipping arrangement, or canceling the order for a refund.

Lost Packages

If your package appears to be lost in transit, please contact us with your order number and tracking information.

We may need to work with the shipping carrier to investigate the issue.

Depending on the result of the investigation, we may offer a replacement, refund, or another appropriate solution.

Please note that Zaqirox is not responsible for packages that are confirmed as delivered to the correct shipping address provided at checkout. If a package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, local postal services, or the carrier first.

Damaged Packages

Please inspect your package when it arrives.

If your item arrives damaged, broken, or defective, please contact us as soon as possible at:

support@zaqirox.com

Please include:

• Your order number

• Photos of the damaged product

• Photos of the outer packaging

• A brief description of the issue

Our customer support team will review your case and provide a suitable solution according to our Return & Refund Policy.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your destination country or region.

These charges are determined by local customs authorities and are not always included in the product price or shipping fee.

Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated at checkout.

Zaqirox is not responsible for delays caused by customs processing.

Order Cancellation Before Shipment

If you need to cancel your order, please contact us as soon as possible at:

support@zaqirox.com

We will do our best to assist you. However, once an order has been processed, packed, or shipped, we may not be able to cancel it.

If your order has already shipped, you may need to follow our standard return process after receiving the package.

Contact Us

If you have any questions about shipping, delivery, tracking, delayed packages, or address changes, please contact us at:

Zaqirox Customer Support
Email: support@zaqirox.com

We strive to respond to all emails within 48 hours on business days.

Zaqirox — Modern support for everyday independence.