PRIVACY POLICY
PRIVACY POLICY
PRIVACY STATEMENT
This Privacy Policy (“Policy”) describes how Zaqirox (“Zaqirox,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, purchase our products, contact our customer support team, subscribe to our communications, or otherwise interact with our online services.
This Policy is effective as of: [Month Day, Year]
At Zaqirox, we respect your privacy and are committed to being transparent about how we handle your personal information. Please read this Policy carefully to understand what information we collect, how we use it, and what choices you may have.
This Privacy Policy covers the following topics:
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The Information We Collect
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How We Use Your Information
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Sharing Information With Third Parties
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Cookies and Other Tracking Technologies
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Digital Advertising, Analytics, and Interest-Based Ads
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Third-Party Links and Plug-ins
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Your State Privacy Rights
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Notice to Nevada Residents
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Notice to Virginia Residents
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Notice to California Residents
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Notice to Canada Residents
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Your Choices
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Children’s Privacy
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Updating Your Information
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Security
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Do Not Track Signals
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Tracking Across Time and Technologies Disclosure
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Consumers With Disabilities
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Cookie Policy
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Contact Us
1. THE INFORMATION WE COLLECT
For the purposes of this Policy, “personal information” means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.
We may collect the following types of personal information.
Information You Provide to Us
We may collect personal information that you voluntarily provide when using our website or services, including:
Account Information
If you create an account with us, we may collect your name, email address, password, order history, saved addresses, and other account-related information.
Purchase Information
When you place an order, we may collect your name, email address, phone number, billing address, shipping address, order details, product selections, and payment-related information.
Payment information is processed through third-party payment service providers. We do not directly store your full credit card number unless otherwise stated and permitted by applicable law.
Customer Service Information
If you contact our customer support team, we may collect your name, email address, phone number, order number, message content, photos or videos you choose to provide, and any other information necessary to respond to your inquiry.
Because Zaqirox offers walking canes and mobility support products, some customers may voluntarily share information related to mobility needs, product usage, comfort, balance support, or similar personal circumstances. Please do not send medical records, diagnosis documents, or sensitive health information unless specifically requested for customer service purposes.
Zaqirox is not a healthcare provider, and our products and services are not intended to provide medical advice, diagnosis, or treatment.
Newsletter and Marketing Information
If you subscribe to our newsletter, SMS updates, or promotional communications, we may collect your email address, phone number, name, communication preferences, and consent records.
Order Tracking and Returns
If you check your order status, request a return, or contact us about a delivery issue, we may collect your order number, email address, shipping information, return reason, and related communication records.
Promotions, Surveys, and Reviews
If you participate in a survey, giveaway, promotion, product review, or feedback request, we may collect information such as your name, email address, review content, photos, videos, ratings, preferences, and responses.
Information About Others
If you purchase a product for another person or provide another person’s shipping information, you are responsible for ensuring that you have permission to provide that information to us.
Information Collected Automatically
When you visit our website, we may automatically collect certain information through cookies, pixels, log files, and similar technologies, including:
Usage Information
We may collect information about how you use our website, such as the pages you view, links you click, products you browse, search terms, time spent on pages, and your interaction with website features.
Device and Browser Information
We may collect information about your device and browser, including IP address, browser type, operating system, device type, language settings, screen resolution, referring URLs, and similar technical information.
Location Information
We may collect approximate location information, such as country, state, region, or city, based on your IP address or other technical data. We do not intentionally collect precise GPS location unless you provide permission through your device or browser settings.
Advertising and Analytics Information
We may collect information about your interactions with our ads, marketing emails, website pages, and products. This may include whether you opened an email, clicked an ad, viewed a product, added an item to cart, or completed a purchase.
Information From Third Parties
We may receive information about you from third parties, including:
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Payment processors
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Shipping carriers
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Marketing platforms
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Advertising partners
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Analytics providers
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Fraud prevention providers
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Social media platforms
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Customer service tools
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E-commerce platform providers
This information may help us process orders, prevent fraud, improve our services, personalize communications, and understand the effectiveness of our marketing.
2. HOW WE USE YOUR INFORMATION
We may use the personal information we collect for the following purposes:
To Process and Fulfill Orders
We use your information to process payments, confirm orders, prepare shipments, deliver products, provide tracking updates, handle returns or exchanges, and communicate with you about your purchase.
To Provide Customer Support
We use your information to respond to your questions, assist with product selection, provide product use guidance, help resolve order issues, and improve your customer service experience.
To Operate and Improve Our Website
We use information about website activity to maintain, troubleshoot, personalize, and improve our website, products, services, and shopping experience.
To Send Transactional Communications
We may send order confirmations, shipping notifications, return updates, customer service messages, account notices, and other non-marketing communications related to your transactions with us.
To Send Marketing Communications
With your consent where required, we may send promotional emails, SMS messages, product updates, special offers, cart reminders, and other marketing communications.
You may opt out of marketing communications at any time. Even if you opt out of marketing, we may still send transactional or service-related messages.
To Personalize Your Experience
We may use your browsing history, purchase history, preferences, and website interactions to recommend products, show relevant content, and improve your shopping experience.
To Conduct Advertising and Analytics
We may use your information to measure website performance, analyze customer behavior, create advertising audiences, personalize advertisements, and evaluate the effectiveness of our marketing campaigns.
To Prevent Fraud and Protect Our Rights
We may use information to detect, prevent, and respond to fraud, unauthorized transactions, security incidents, misuse of our website, violations of our Terms of Service, or other harmful or illegal activity.
To Comply With Legal Obligations
We may use your information to comply with applicable laws, regulations, legal processes, tax requirements, accounting obligations, and government requests.
For Other Purposes With Your Consent
We may use your information for other purposes when you provide consent or when otherwise permitted by law.
3. SHARING INFORMATION WITH THIRD PARTIES
We may share personal information in the following circumstances:
Service Providers
We may share information with third-party service providers who help us operate our business and provide services to you. These may include:
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Payment processors
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E-commerce platform providers
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Shipping and logistics providers
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Customer support platforms
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Email and SMS service providers
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Fraud prevention providers
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Data analytics providers
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Advertising and marketing partners
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Website hosting providers
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Review and feedback platforms
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Return management services
These providers are authorized to use personal information only as necessary to provide services to us or to you, subject to applicable law and contractual obligations.
Payment and Order Processing
When you place an order, your payment information and order details may be processed by third-party payment providers and other service providers necessary to complete your transaction.
Shipping and Delivery
We may share your name, shipping address, phone number, email address, and order details with shipping carriers, fulfillment centers, and logistics partners to deliver your order.
Advertising and Analytics Partners
We may share or make available certain information, such as cookie identifiers, device information, website activity, and purchase events, with advertising and analytics partners to help us measure performance and deliver relevant advertising.
Depending on applicable law, some of these activities may be considered “targeted advertising,” “sharing,” or “sale” of personal information. Please see the “Your State Privacy Rights” section for more information about your choices.
Legal Compliance and Protection
We may disclose personal information if we believe in good faith that disclosure is necessary to:
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Comply with applicable law or legal process
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Respond to lawful requests from public authorities
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Protect our rights, property, or safety
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Protect customers or others
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Detect or prevent fraud, security issues, or illegal activity
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Enforce our Terms of Service or other policies
Business Transfers
If Zaqirox is involved in a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction.
With Your Consent
We may share personal information with third parties when you direct us to do so or when you otherwise provide consent.
Public Content
If you submit a product review, photo, video, comment, or other public content, that content may be displayed on our website or in marketing materials. Please do not include information you do not wish to make public.
4. COOKIES AND OTHER TRACKING TECHNOLOGIES
Like many online stores, we use cookies, pixels, web beacons, tags, software development kits, and similar technologies, collectively referred to as “Cookies.”
Cookies help us:
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Operate our website
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Remember your preferences
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Keep items in your shopping cart
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Understand website traffic
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Improve website performance
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Provide customer support
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Measure marketing performance
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Deliver relevant advertising
You can manage Cookies through your browser settings or, where available, through our cookie preference tools.
Please note that blocking certain Cookies may affect website functionality.
5. DIGITAL ADVERTISING, ANALYTICS, AND INTEREST-BASED ADS
We may work with advertising networks, social media platforms, analytics providers, and other marketing partners to display ads for Zaqirox products on our website and on other websites, apps, and online services.
These partners may collect information about your activity on our website and across other sites or services over time to help deliver interest-based advertising, measure ad performance, and understand customer behavior.
We may use platforms such as:
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Google Analytics
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Google Ads
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Meta/Facebook Ads
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TikTok Ads
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Email marketing platforms
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SMS marketing platforms
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Other analytics or advertising tools
These tools may use Cookies, pixels, device identifiers, or similar technologies to collect information such as pages viewed, products browsed, purchase activity, approximate location, device information, and interactions with ads or emails.
You may be able to opt out of certain interest-based advertising through your browser settings, device settings, cookie banner preferences, or industry opt-out tools.
Please note that opting out of interest-based advertising does not mean you will stop seeing ads. It means the ads you see may be less personalized.
6. THIRD-PARTY LINKS AND PLUG-INS
Our website may contain links to third-party websites, services, payment providers, shipping providers, social media pages, or plug-ins.
This Privacy Policy does not apply to third-party websites or services that we do not control. We encourage you to review the privacy policies of any third-party websites or services you visit.
If you interact with social media features, such as liking, sharing, commenting, or logging in through a social media platform, that platform may collect information about you according to its own privacy policy.
7. YOUR STATE PRIVACY RIGHTS
Depending on where you live, you may have certain privacy rights regarding your personal information.
These rights may include:
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The right to know whether we process your personal information
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The right to access the personal information we maintain about you
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The right to request correction of inaccurate personal information
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The right to request deletion of personal information
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The right to obtain a copy of your personal information in a portable format
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The right to opt out of targeted advertising
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The right to opt out of the sale or sharing of personal information
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The right to limit certain uses of sensitive personal information, where applicable
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The right to appeal a decision regarding your privacy request, where required by law
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The right not to be discriminated against for exercising your privacy rights
We may need to verify your identity before processing your request. Verification may require information such as your name, email address, order number, or other information reasonably necessary to confirm your identity.
To exercise your privacy rights, please contact us at:
Please include your name, email address, state or country of residence, and the specific right you wish to exercise.
8. NOTICE TO NEVADA RESIDENTS
Nevada law allows Nevada residents to opt out of the sale of certain covered information.
We do not currently sell personal information as defined under Nevada law. However, Nevada residents may submit an opt-out request by contacting us at:
Please include “Nevada Privacy Request” in the subject line.
9. NOTICE TO VIRGINIA RESIDENTS
If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act, including the right to:
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Confirm whether we process your personal data
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Access your personal data
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Correct inaccurate personal data
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Delete personal data provided by or obtained about you
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Obtain a copy of your personal data in a portable format
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Opt out of the processing of personal data for targeted advertising, sale of personal data, or certain profiling activities
We may process personal data for targeted advertising.
To exercise your rights, please contact us at:
Please include your name, email address, the fact that you are a Virginia resident, and the right or rights you wish to exercise.
10. NOTICE TO CALIFORNIA RESIDENTS
If you are a California resident, you may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
These rights may include:
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The right to know what personal information we collect, use, disclose, sell, or share
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The right to request access to personal information
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The right to request deletion of personal information
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The right to request correction of inaccurate personal information
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The right to opt out of the sale or sharing of personal information
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The right to limit the use and disclosure of sensitive personal information, where applicable
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The right not to receive discriminatory treatment for exercising your privacy rights
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
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Identifiers, such as name, email address, phone number, shipping address, billing address, IP address, and account information
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Commercial information, such as products purchased, order history, cart activity, and return history
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Internet or electronic network activity, such as browsing history, website interactions, and ad interactions
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Geolocation information, such as approximate location based on IP address
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Payment-related information, processed by third-party payment providers
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Customer service information, such as messages, support requests, and product feedback
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Inferences, such as preferences, interests, or shopping behavior based on website activity
Sources of Personal Information
We may collect personal information directly from you, automatically from your device, from service providers, from advertising partners, and from other third parties.
Purposes for Collecting Personal Information
We collect personal information for the purposes described in this Policy, including order fulfillment, customer service, website operation, advertising, analytics, fraud prevention, legal compliance, and business administration.
Categories of Personal Information Disclosed for Business Purposes
We may disclose identifiers, commercial information, internet activity, payment-related information, and customer service information to service providers, payment processors, shipping carriers, advertising partners, analytics providers, and other business partners.
Sale or Sharing of Personal Information
We do not sell personal information for money.
However, some uses of Cookies, pixels, and advertising technologies may be considered “sharing” or “sale” under California law because they involve making information available to advertising partners for cross-context behavioral advertising.
California residents may opt out of the sale or sharing of personal information by contacting us at:
If available on our website, you may also use our cookie preference tools or “Do Not Sell or Share My Personal Information” link.
11. NOTICE TO CANADA RESIDENTS
If you are a resident of Canada, you may request access to, correction of, or deletion of your personal information, subject to applicable exceptions under Canadian privacy laws.
You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
Please note that if you withdraw consent for information necessary to provide products or services, we may not be able to complete your order or provide certain services.
To submit a privacy request, please contact us at:
We may take steps to verify your identity before responding to your request.
12. YOUR CHOICES
Email Marketing
You may unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send transactional or service-related emails, such as order confirmations, shipping updates, customer service responses, or policy notices.
SMS Marketing
If you sign up for SMS marketing, you may opt out by following the instructions provided in the message, such as replying “STOP,” or by contacting customer support.
Message and data rates may apply.
Cookies
You may manage Cookies through your browser settings or, where available, through our website cookie preference tools.
Blocking Cookies may affect certain website functions, including checkout, cart features, account login, or personalized content.
Account Information
If you have an account with us, you may update certain account information by logging into your account or contacting customer support.
Direct Mail
If you receive direct mail from us and wish to opt out, please contact us at:
13. CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent.
If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete that information.
If you believe a child has provided us with personal information, please contact us at:
14. UPDATING YOUR INFORMATION
You may request to access, update, correct, or delete your personal information by contacting us at:
To protect your privacy, we may need to verify your identity before fulfilling your request.
15. SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.
You are responsible for keeping your account login information confidential. If you believe your account has been accessed without authorization, please contact us immediately.
16. DO NOT TRACK SIGNALS
Some browsers may transmit “Do Not Track” signals.
Because there is no consistent industry standard for responding to Do Not Track signals, our website may not respond to such signals in a uniform manner.
You may manage certain tracking preferences through browser settings, cookie settings, device controls, or available opt-out tools.
17. TRACKING ACROSS TIME AND TECHNOLOGIES DISCLOSURE
We and our third-party partners may use tracking technologies to collect information about your activity across our website, emails, ads, devices, browsers, and other online services over time.
This information may be used to:
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Recognize your device or browser
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Measure website and advertising performance
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Understand customer behavior
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Personalize content
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Deliver relevant ads
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Prevent fraud
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Improve our services
Your choices regarding tracking are described in the “Your Choices” and “Cookie Policy” sections of this Policy.
18. CONSUMERS WITH DISABILITIES
We are committed to making this Privacy Policy accessible to individuals with disabilities.
If you need this Policy in an alternative format, please contact us at:
19. COOKIE POLICY
This Cookie Policy explains how Zaqirox uses Cookies and similar technologies when you visit our website.
What Are Cookies?
Cookies are small files stored on your browser, computer, mobile device, or tablet when you visit a website. Cookies help websites function, remember preferences, understand user behavior, and deliver relevant content.
Types of Cookies We May Use
Strictly Necessary Cookies
These Cookies are necessary for the website to function. They support features such as page navigation, shopping cart, checkout, account login, security, and fraud prevention.
Because these Cookies are essential, they cannot usually be disabled through our website settings.
Performance and Analytics Cookies
These Cookies help us understand how visitors use our website. They allow us to measure traffic, identify popular pages, detect errors, improve performance, and make the website easier to use.
For example, we may use analytics tools to understand how visitors interact with product pages, checkout pages, and website navigation.
Functional Cookies
These Cookies allow our website to remember your preferences, such as language, region, account settings, saved cart items, or other personalized features.
If you disable functional Cookies, some features may not work properly.
Advertising and Targeting Cookies
These Cookies may be set by us or by advertising partners. They help us show more relevant ads, measure ad performance, build advertising audiences, and understand how our marketing campaigns perform.
If you disable advertising Cookies, you may still see ads, but they may be less relevant to your interests.
Social Media Cookies
These Cookies may be set by social media platforms or plug-ins that allow you to share content, interact with social media features, or view embedded content.
Social media platforms may use this information according to their own privacy policies.
How You Can Manage Cookies
Cookie Preference Tools
When you visit our website, you may be presented with a cookie banner or preference center that allows you to accept, reject, or manage certain types of Cookies.
Browser Settings
Most browsers allow you to block, delete, or manage Cookies through browser settings. If you block all Cookies, parts of our website may not function properly.
Platform Controls
Some advertising platforms offer their own privacy and advertising controls. You may be able to manage ad preferences through platforms such as Google, Meta/Facebook, TikTok, Microsoft, or other services.
Industry Opt-Out Tools
You may also be able to manage certain interest-based advertising preferences through industry opt-out tools provided by advertising organizations.
Please note that opt-out choices may apply only to the browser or device you use when making the choice. You may need to repeat your choices on each browser and device.
20. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to contact us about how we handle your personal information, please contact us at:
Customer Service Representative
Email: support@zaqirox.com
If you are contacting us about an existing order, please include your order number so we can assist you more efficiently.
FINAL NOTE
Zaqirox may update this Privacy Policy from time to time. When we make changes, we may update the effective date at the top of this page.
Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy, to the extent permitted by applicable law.