Zaqirox Return & Refund Policy

Terms of Purchase

By placing an order with Zaqirox, you agree to the following Return & Refund Policy. These terms are designed to provide a clear understanding of our return, refund, exchange, and warranty procedures.

At Zaqirox, we want every customer to feel confident when shopping with us. If you have questions about your order, product condition, return eligibility, or warranty coverage, please contact our customer support team before sending any item back.

Email: support@zaqirox.com

30-Day Return & Refund Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, clean, with all original accessories, manuals, parts, and packaging included.

Because Zaqirox products are mobility support products used for personal daily movement, returned items must be in resalable condition unless the item is defective, damaged, or incorrect.

To request a return, please contact us at support@zaqirox.com with your order number and proof of purchase.

Return Eligibility

To be eligible for a return or refund, one or more of the following conditions must apply:

1. The item is unused and in the same condition as when you received it.

2. The item is in resalable condition, with no scratches, stains, damage, missing parts, or signs of use.

3. The item is returned with its original box, packaging, accessories, manuals, and included parts.

4. You received the wrong item.

5. Your item arrived damaged or broken.

6. Your item was lost in transit.

7. The item has a confirmed quality issue caused by defective materials or workmanship.

We reserve the right to refuse a return if the item does not meet the above conditions.

Items That Cannot Be Returned

We may not accept returns in the following situations:

1. The item has been used, damaged, modified, or shows signs of wear.

2. The item is missing original packaging, accessories, parts, or manuals.

3. The item was damaged due to improper use, accidental damage, misuse, or unauthorized repair.

4. The return request is made more than 30 days after delivery.

5. The item was returned without prior approval from our customer support team.

6. The item was marked as final sale or non-returnable at the time of purchase.

7. The item was damaged due to exposure to water, fire, extreme conditions, or other external factors.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Warranty Information

Zaqirox products come with a six-month limited warranty.

During the warranty period, we may provide repair, replacement, or another reasonable solution for quality problems caused by defective materials or workmanship.

The warranty period begins on the date you receive the product.

To submit a warranty claim, please contact us at support@zaqirox.com with:

• Your order number

• A clear description of the issue

• Photos or videos showing the problem

• Any relevant details about how the product was used

Our customer support team will review your request and provide the next steps.

Warranty Exclusions

The warranty does not cover:

1. Damage caused by drops, impacts, accidents, or improper handling.

2. Damage caused by misuse or use outside the intended purpose of the product.

3. Normal wear and tear from regular use.

4. Scratches, surface marks, fading, or cosmetic changes caused by daily use.

5. Damage caused by unauthorized repairs, modifications, or disassembly.

6. Damage caused by water exposure, fire, extreme temperatures, natural events, or other external factors.

7. Lost, stolen, or misplaced items.

8. Issues caused by failure to follow product use or care instructions.

Zaqirox walking canes and mobility support products are designed to provide everyday support and convenience. They are not intended to replace professional medical advice, diagnosis, treatment, or prescribed mobility equipment. If you have specific medical or mobility concerns, please consult a qualified healthcare professional.

Return Process

If you need to request a return, refund, exchange, or warranty review, please follow the steps below:

1. Contact us at support@zaqirox.com.

2. Include your order number, email address used for the order, and a brief explanation of your request.

3. If the item is damaged, defective, or incorrect, please include clear photos or videos.

4. Our customer support team will review your request.

5. If your return is approved, we will provide return instructions, including where to send the package.

6. Please send the item back according to the instructions provided by our team.

Do not send any product back without contacting us first.

Items returned without prior approval may not be accepted or refunded.

Return Address: [Return Address]

Please note: The return address may differ from our mailing address or business address. Always contact customer support first to confirm the correct return address before shipping your item back.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, broken, or incorrect, please contact us immediately at support@zaqirox.com.

To help us resolve the issue quickly, please include:

• Your order number

• Photos or videos of the item

• Photos of the packaging, if the package was damaged

• A clear description of the issue

Once we review your request, we may offer a replacement, repair, refund, partial refund, or another appropriate solution depending on the situation.

Delivery times for replacement products may vary depending on your location and product availability.

Exchanges

We only replace items if they are defective, damaged, incorrect, or if an exchange is approved by our customer support team.

If you need to request an exchange, please contact us at:

support@zaqirox.com

Please include your order number and the reason for your exchange request.

For non-defective products, exchange approval may depend on product condition, inventory availability, and return eligibility.

Return Shipping Fees

If the product is damaged, defective, incorrect, or confirmed to have a quality issue, Zaqirox may cover the return shipping cost or provide another reasonable solution.

For all other returns, including returns due to personal preference, wrong selection, or change of mind, the customer is responsible for the return shipping cost.

Original shipping fees, expedited shipping fees, shipping protection fees, and other service fees may be non-refundable unless the return is due to our error or a confirmed product defect.

We recommend using a trackable shipping method when returning an item. Zaqirox is not responsible for returned packages that are lost, delayed, or damaged in transit when shipped by the customer.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, we will process the refund to your original payment method within 5–7 business days.

Please note that your bank, credit card company, or payment provider may take additional time to post the refund to your account.

Refunds can only be issued to the original payment method used for the purchase unless otherwise required by applicable law.

Partial Refunds

In certain cases, only a partial refund may be granted. This may include situations where:

• The item is returned with missing accessories or packaging.

• The item shows signs of use or handling.

• The item is not in its original condition.

• The return is approved as an exception outside our standard policy.

Zaqirox reserves the right to determine refund eligibility after inspection of the returned product.

Lost or Delayed Packages

If your order appears to be lost in transit or significantly delayed, please contact us at support@zaqirox.com.

We may need to work with the shipping carrier to investigate the issue. Depending on the result of the investigation, we may offer a replacement, refund, or another appropriate solution.

Please make sure your shipping address is accurate before placing an order. Zaqirox is not responsible for orders delivered to an incorrect address provided by the customer.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@zaqirox.com

We will do our best to help. However, once an order has been processed, packed, or shipped, we may not be able to cancel it.

If the order has already shipped, you may need to follow our standard return process after receiving the item.

Contact Us

If you have any questions about returns, refunds, exchanges, warranty coverage, or product issues, please contact us at:

Zaqirox Customer Support
Email: support@zaqirox.com

To help us assist you faster, please include your order number in your message.

Zaqirox — Modern support for everyday independence.